Refund policy

Your satisfaction is important to us. If you are not completely happy with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange, subject to the conditions below.

30-Day Returns
Items must be returned within 30 days from the date you received your order. Jewelry must be unworn, undamaged, unaltered, and in its original condition with all packaging, tags, gift boxes, and certificates included. Any item showing signs of wear, resizing, repair, or modification will not qualify for return.

How to Start a Return
To begin a return, please contact our customer support team with your order number and the item you wish to return. We will provide return instructions and a return authorization. Returns sent without authorization may be refused or experience processing delays.

Refunds
Once your return is received and inspected, we will process your refund to the original payment method. Please allow 3–5 business days after approval for the refund to appear on your account. Original shipping charges for expedited services are non-refundable.

Exchanges
Exchanges are welcome within the same 30-day period. If you would like a different size or style, we will gladly assist based on product availability. Price differences may apply.

Non-Returnable Items

The following items cannot be returned:
• Customized, engraved, or personalized jewelry
• Special orders made specifically for the customer
• Rings or items that have been resized or altered
• Items showing signs of wear, damage, or missing components
• Final sale or clearance items when marked as non-returnable

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked and insured shipping method, as Rylos is not responsible for returns lost or damaged in transit.

Damaged, Defective, or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 5 days of delivery. We will arrange a replacement or full refund at no cost to you. Photos or documentation may be requested to assist with carrier claims.

Inspection Process
All returns are inspected by our quality team. Items that do not meet return conditions may be declined or subject to a restocking fee. If a return is not accepted, the item will be shipped back to the customer.

Questions
If you have any questions about returns or exchanges, our team is here to help and will respond as quickly as possible.